Platform complaint
An evidence-led challenge under the relevant platform rules.
Speak to an expert Review removal service
Negative Review Removal
Challenge fake, malicious and policy-breaking reviews on Google and other major review platforms.
A single unfair review can damage trust, enquiries and revenue. We assess whether the review breaks platform rules, identify the evidence required and pursue the strongest available removal route.
Every case begins with a review of the content, publisher, context and available evidence. We explain what is realistically achievable before any paid work begins.
CONTENT WE ASSESS
When this service may help
- Fake reviews from people who were never customers
- Abusive, threatening or discriminatory content
- Reviews containing personal information
- Competitor, employee or coordinated review attacks
OUR APPROACH
How we assess the removal route
- 01Review the wording, account and surrounding context
- 02Compare the content against the platform's current policies
- 03Prepare an evidence-led complaint and escalation route
- 04Track the case and advise on the next available step
REMOVAL PATHWAYS
We investigate the most credible route.
The correct approach depends on where the content appears and why it should be removed.
Source removal
Assessment of routes involving the publisher or website controlling the content.
Search de-indexing
Review of available options for removing qualifying URLs from search results.
A CLEAR PROCESS
From assessment to action.
You receive a defined recommendation, timeframe and cost before deciding whether to proceed.
- 1
Review the wording, account and surrounding context
We begin with the content and supporting evidence.
- 2
Compare the content against the platform's current policies
The facts are matched to the strongest available route.
- 3
Prepare an evidence-led complaint and escalation route
We prepare the agreed complaint or approach.
- 4
Track the case and advise on the next available step
You receive updates and clear next-step advice.
SPECIALIST UK SUPPORT
Specialist Google review removal for UK businesses
Negative reviews can influence buying decisions, local search performance and confidence in a business. But a review is not automatically protected simply because it appears on Google. Reviews that are fake, irrelevant, abusive, promotional or connected to a conflict of interest may breach platform rules.
Our review removal service focuses on the evidence behind the complaint. We assess the reviewer relationship, language, timing and account behaviour, then map those facts to the relevant platform policy. This produces a clearer and more credible challenge than repeatedly reporting a review without explanation.
For a confidential assessment, call +44 203 031 1109 or email hello@erasures.co.uk.
COMMON QUESTIONS
Questions about negative review removal
Can you remove a genuine customer review?+
A critical review is not usually removable solely because it is negative. It may still be challenged if it includes prohibited content, personal information, abuse or another clear policy breach.
What evidence helps with a fake review?+
Customer records, booking systems, messages, dates and evidence of conflicts or coordinated activity may all be relevant. The useful evidence depends on the specific allegation.
Can you help with reviews outside Google?+
Yes. We assess reviews on other major business and consumer platforms, although each platform has its own policies and escalation process.
Removal cannot be guaranteed. Outcomes depend on the content, evidence, publisher, platform and applicable rules. We provide a realistic assessment before paid work begins.